Medoptix Privacy Policy

Last Updated: January 2026

Medoptix Inc. (“Medoptix,” “we,” “our,” or “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (medoptix.ca) and when you use our AI-powered platform, OptiPharm.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services. This includes:

1.1 Personal Information

Information you voluntarily provide when you interact with our website, contact us, or request a demo.

This may include:

• Name
• Email address
• Company name
• Job title
• Phone number
• Any additional information submitted in forms or communication

1.2 Business and Operational Data (OptiPharm Users)

When businesses use OptiPharm, we may collect:

• Product data (SKUs, demand history, inventory levels)
• Vendor details and procurement information
• Production and supply chain metrics
• Compliance-related information
• System logs and user activity within the platform

We collect only the data required to run AI forecasts, vendor analysis, and compliance features.

1.3 Automatically Collected Data

When you visit our website or platform, we may automatically collect:

• IP address
• Browser type
• Device information
• Cookies and analytics data
• Pages viewed and actions taken

We use tools like Google Analytics for performance and usage insights.

2. How We Use Your Information

Medoptix uses collected information to:

2.1 Provide and Improve OptiPharm

• Demand forecasting
• Vendor optimization
• Compliance monitoring
• Personalized insights and AI-generated recommendations

2.2 Operate Our Website and Digital Platforms

• Improve user experience
• Enhance site performance
• Respond to inquiries and demo requests

2.3 Communication

• Responding to messages and support tickets
• Sending important updates about the OptiPharm platform
• Providing educational or promotional content (optional)

2.4 Security and Compliance

• Detecting malicious activity
• Ensuring data integrity
• Meeting regulatory or legal requirements

3. How We Share Your Information

We do not sell your data.

We may share information only in the following cases:

3.1 Service Providers

Trusted third-party providers that help us operate our services, such as:

• Cloud hosting (e.g., AWS, Azure)
• Analytics and monitoring tools
• Email communication tools

These partners access data only as needed and must follow confidentiality and security standards.

3.2 Regulatory or Legal Requirements

If required by law or government authorities (e.g., in rare cases involving compliance investigations).

3.3 Business Transfers

If Medoptix undergoes:

• Merger
• Acquisition
• Investment
• Asset transfer

Your data may be included in the transferred assets, with the same privacy protections maintained.

4. Data Security

We take data protection seriously.

Medoptix uses industry-standard security measures, including:

• Encrypted data storage
• Role-based access controls
• Secure cloud hosting
• Regular security audits
• Compliance with Canadian and international standards

Despite strong safeguards, no online system can guarantee 100% security.

5. Data Retention

We retain data only as long as necessary:

• Operational data: as required to run and improve the OptiPharm platform
• Account information: as long as your business uses our services
• Analytics data: based on standard retention periods (e.g., 26 months)
• Legal or regulatory obligations: as required by Canadian law

You may request deletion of your data at any time (see Section 8).

6. Cookies and Tracking Technologies

Medoptix uses cookies to:

• Improve website performance
• Store user preferences
• Analyze traffic and user behavior
• Enhance platform functionality

You can adjust your browser settings to decline or remove cookies.

7. Third-Party Links

Our website may contain links to third-party sites.

We are not responsible for their content or privacy practices.

We recommend reviewing their individual privacy policies.

8. Your Rights

Depending on your region, you may have the right to:

• Access the personal data we hold
• Request corrections
• Request deletion
• Withdraw consent to marketing emails
• Request a copy of your data
• Limit certain data uses

To make a request, contact us at:

info@medoptix.ca

9. Children’s Privacy

Medoptix does not target or collect information from individuals under the age of 18.

If we discover such data, it will be deleted promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The “Last Updated” date at the top indicates the latest revision.

If major changes occur, we will notify users via email or website announcement.

11. Contact Us

For questions, concerns, or requests related to privacy:

Medoptix Inc.

Email: info@medoptix.ca

Website: https://medoptix.ca/