FAQs
1. What is Medoptix?
Medoptix is an AI-powered platform that helps pharmaceutical companies improve supply chain decision-making.
We provide predictive insights for demand planning, vendor management, cost optimization, and regulatory awareness.
2. Who is Medoptix designed for?
Medoptix is built for:
- Pharmaceutical manufacturers
- Pharmaceutical wholesalers and distributors
- Companies facing challenges with forecasting, inventory planning, and vendor coordination
If your organization deals with production, procurement, or compliance, Medoptix can support your operations.
3. How does Medoptix improve supply chain decisions?
Medoptix uses advanced AI models to analyze:
- Historical demand patterns
- Market signals
- Vendor performance
- Cost and lead-time variations
- Regulatory updates
The platform then provides clear recommendations to help you plan smarter and reduce operational risks.
4. Is Medoptix difficult to integrate with our current systems?
No
Medoptix is cloud-based and designed to integrate smoothly with:
- Existing ERP systems
- Inventory management tools
- Internal databases
Our onboarding team assists with setup, data mapping, and user training.
5. What type of data does Medoptix require?
Typical inputs include:
- Historical sales or distribution data
- Inventory levels
- Vendor lists and purchase history
- Product details (SKUs, categories, shelf life, etc.)
The more accurate the data, the stronger the insights.
6. Is my data safe with Medoptix?
Yes
Medoptix follows strict security practices including:
- Encrypted data storage
- Secure cloud infrastructure
- Role-based access control
- Regular security audits
We comply with Canadian privacy standards and never sell client data.
7. Does Medoptix replace our existing supply chain team?
No
Medoptix supports your team by providing data-driven insights, but final decisions always remain with your organization.
Think of Medoptix as an intelligent assistant that enhances accuracy and efficiency.
8. How accurate are the AI predictions?
Accuracy depends on:
- Quality of data provided
- Market conditions
- Industry volatility
Our system uses advanced models trained on pharmaceutical patterns, but predictions are not guaranteed.
They are decision-support tools designed to guide planning, not replace human judgment.
9. Do you offer training or support?
No
We provide:
- Full onboarding and setup assistance
- Training sessions for your staff
- Ongoing technical support
- Regular feature updates and improvements
Support options vary based on subscription tier.
10. Can Medoptix help with regulatory compliance?
Yes.
Medoptix monitors regulatory updates and provides alerts that help companies stay aware of changes.
While we do not offer legal advice, we support your compliance processes through timely information.
11. What subscription plans do you offer?
Medoptix offers multiple tiers suited for different organization sizes, including:
- Base plan
- Premium plan
- Enterprise plan
Each plan includes different levels of analytics, reporting, and support.
Contact us for a custom recommendation.
12. Can we cancel our subscription?
Yes, you may cancel anytime.
Access remains active until the end of your current billing period.
Fees already paid are non-refundable.
13. How do we get started with Medoptix?
It’s simple:
- Contact our team or request a demo
- We review your needs
- We help with data setup and onboarding
- Your team begins using the platform
Most clients are fully onboarded in a short time.
14. How do I contact Medoptix?
Medoptix Inc.
Email: info@medoptix.ca